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Return policy |
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Presume good faith from the other side. |
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Don't go into a dialogue with each other assuming we are acting unfairly or unreasonably. Usually problems are a result of simple miscommunication or mistaken assumptions. Make it clear to us from the start that you see the situation as resolvable, and that you don't assume we've acted with bad intentions. We will usually reciprocate, and we'll work out the vast majority of problems. |
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Focus on the problem, not the person. |
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Talk about the situation you want to resolve and potential solutions, not our assessment of your trading partner's character. It may feel temporarily satisfying to "tell off" your trading partner if you think we've acted in an inappropriate manner, but it almost always makes the situation more difficult to resolve. |
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Look for creative solutions. |
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Think of win-win solutions where both you and us trading partner get what you're looking for. Believing that any gain for you is a loss for our side leads to a combative, me-versus-you situation. Instead, think about common goals you share with us. If the we sell the item at a fair price and you get something they desire then both of us go away happy. |
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Remember the broader picture. |
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Instead of getting caught up in the emotions of the moment, remember this is just one transaction among many more to come in the future. Sometimes the "winner" can really be a loser in terms of wasted time and negative feedback. We will keep perspective and you'll be much better off in the long run. |
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Customer satisfaction is good business. We will try our best to do any business with you. |
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100% Satisfaction Guaranteed （one-year guaranteed） |
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Time Limit ( Returns accepted within 30 days after the item is delivered)) |
